Refund policy

Return and Exchange Policy

We strive to provide our customers with a comfortable and secure shopping experience. If the item does not suit you, you can request a return or exchange under the conditions specified below.

1. Order Cancellation

Customers have the right to cancel an order at any time before receiving it.

2. Return of Goods in Proper Condition

You can return an item within 7 days of receiving it if:

• The item has not been used and retains its consumer properties.
• The original appearance is preserved (packaging, seals, labels).
• You have proof of purchase (receipt or order number).

Please note:

• The return shipping cost is covered by the customer unless otherwise agreed in advance.
• We reserve the right to refuse a return if the item does not meet the above requirements.

3. Refund Process

Once we receive and inspect the returned item, we will process the refund within 10 calendar days through one of the following methods:

• Crediting funds to your bonus account in your personal profile on our website.
• Issuing a gift card for the purchase amount.

4. Item Exchange

You can exchange an item for a similar one of equal value or receive a gift card for the purchase amount to use on our website.

If you have any questions about returns or exchanges, please contact our customer support: [store contact details].

Updated on March 6, 2025.